Frequently Asked Questions

MedTWIN AI is a medical research platform that helps researchers go from raw clinical data to publication-ready manuscripts. We provide AI-assisted data analysis, statistical computation, and manuscript drafting—all with full provenance tracking so every statistic is verifiable and reproducible.

MedTWIN is designed for medical researchers, clinical trial statisticians, and academic institutions. Whether you're a surgeon analyzing surgical outcomes, a researcher running retrospective studies, or an institution managing multiple research projects, MedTWIN can help you work faster with more confidence.

Unlike general-purpose AI tools, MedTWIN doesn't hallucinate statistics. Every number in your paper comes from actual computation on your data. We provide full provenance tracking—click any statistic to see the exact dataset, code, and computation that produced it. This makes your research reproducible and auditable.

Yes! Our Starter plan is free forever and includes 100 Usage Coins per month, 1 active project, and up to 500 patient records. It's perfect for trying out the platform or working on small research projects.

Usage Coins are our simple way to measure AI compute. Different operations cost different amounts—for example, running a statistical analysis costs 5-20 coins, while a simple AI chat message costs 1-3 coins. See our pricing page for full details.

Yes! We offer 30% off for verified academic institutions and 50% off for registered non-profit research organizations. Contact us at academic@medtwin.ai with proof of your institutional status.

Yes. MedTWIN is designed for HIPAA compliance with administrative, physical, and technical safeguards. We offer Business Associate Agreements (BAAs) for Professional and Enterprise customers. See our HIPAA page for details.

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use role-based access controls, multi-factor authentication, and maintain complete audit logs of all data access. Our infrastructure is hosted in HIPAA-compliant data centers.

Yes, you can export all your data at any time in standard formats (CSV, Excel, JSON). We also support exporting manuscripts to Word, LaTeX, and journal-specific formats. Your data is yours—we never use it for anything other than providing services to you.

MedTWIN supports a wide range of statistical methods including descriptive statistics, t-tests, chi-square tests, logistic regression, linear regression, survival analysis (Kaplan-Meier, Cox), propensity score matching, and more. All analyses include assumption checking and appropriate diagnostic tests.

Yes! All paid plans include unlimited team members at no extra cost. You can invite collaborators with different permission levels (viewer, editor, admin) and work on projects together in real-time.

MedTWIN supports CSV, Excel (.xlsx, .xls), and REDCap exports. We automatically detect column types, suggest data mappings, and flag quality issues. SPSS and SAS imports are on our roadmap.