Support
How can we help?
Browse docs, open the app, or send a support request. Typical response time: 24 hours.
Frequently asked questions
How do I reset my password?▾
Click ‘Forgot Password’ on the login page and follow the email instructions.
What file formats are supported?▾
Research AI supports Excel (.xlsx, .xls) and CSV files, including multi-sheet workbooks and complex tables.
How do I export my results?▾
You can export results as drafts and structured artifacts depending on your workflow and plan.
Is my data secure?▾
Yes, we use encryption in transit and at rest. Enterprise deployments can include additional isolation and compliance controls.
Submit a support request
We typically respond within 24 hours.
Want a guided walkthrough?
If you’re evaluating Research AI for a real study, we can help validate fit and outputs.